Shipping policy
Shipping Policy – Hani Bookstore
1. Order Processing
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods & Delivery Times
We offer standard and expedited shipping options. Estimated delivery times vary based on location:
- Domestic Shipping: 3–5 business days
- International Shipping: 5–14 business days
Please note that delivery times are estimates and may be affected by carrier delays or customs processing.
3. Shipping Rates
Shipping costs are calculated at checkout based on the destination, weight, and selected shipping method.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information to monitor your delivery.
5. International Shipping & Customs
For international orders:
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
- Hani Bookstore is not responsible for delays caused by customs clearance.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. Hani Bookstore is not liable for orders shipped to incorrect addresses provided by the customer.
7. Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us within 3 days of delivery. We will work with the shipping carrier to resolve the issue and provide a suitable solution.
8. Split Shipments
In some cases, orders may be shipped in multiple packages depending on product availability. You will be notified if this occurs.
9. Delays
While we strive to meet estimated delivery times, delays may occur due to high demand, weather conditions, or carrier issues. We appreciate your patience in such situations.
10. Contact Us
For any shipping-related questions or concerns, please contact our customer support team through our official channels.
By placing an order with Hani Bookstore, you agree to the terms outlined in this Shipping Policy.
